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FAQ's

1. What is a custom engagement ring?

A custom engagement ring is a one-of-a-kind piece designed specifically for you based on your likes and preferences. Rather than choosing a pre-made ring, you work with a jeweler and select the diamonds, stones, setting, metal and other details to create something that’s uniquely yours.

2. How do I design a custom engagement ring?

Designing a custom ring with With Clarity is a seamless, collaborative journey. It begins with you sharing your inspiration with our team—whether that’s photos, links, sketches, or even a description of your vision. Then our gemologists and designers will bring it to life through detailed 3D renderings. You’ll have the chance to review it and refine every detail until it’s exactly what you want. Once you approve, expert artisans will handcraft your one-of-a-kind engagement ring.

3. How long does it take to make a custom engagement ring?

Designing a custom ring from start to end (collaboration, design, and final creation) often takes anything between four to eight weeks. Once your design is finalized and approved, With Clarity ships your custom engagement ring in eight business days.

4. How much does a custom engagement ring cost?

Custom engagement ring prices vary depending on your design choices, including metal type, diamond (natural or lab-grown), carat weight, and setting details. Simply share your budget and specifications, and With Clarity will provide a free, competitive quote with no upfront cost.

5. Can I use my own diamond or heirloom stone in a custom ring?

Yes! Many customers choose to use their own diamonds, whether they’re loose lab-grown diamonds or heirloom stones. It’s a meaningful way to preserve or reset a special stone. Contact our team, and we’ll guide you through how to seamlessly incorporate it into your custom engagement ring design.

6. Are custom engagement rings returnable?

Absolutely. With Clarity backs every custom ring with a free 30-day return policy. If it’s not exactly what you envisioned or you’re not fully satisfied, you can return it within 30 days of receiving it for a full refund.

7. Can I customize a ring I found on your website?

Yes! If you find a ring on our website that you love but want to make it your own, we can customize it for you. Whether it’s changing the metal, adjusting the stone size, modifying the setting, or adding engraving, our design team will bring your vision to life.

8. What if I don't know my partner's ring size?

If you’re unsure of your partner’s exact ring size, you have a few options. You can use a ring they already wear as a reference to determine their ring size, ask a trusted friend or family member, or contact our team for guidance. If sizing becomes an issue after you’ve received the ring, we can help adjust it.

9. Can I see a preview of my custom ring before it's made?

Yes! As part of our custom design process, we create realistic 3D renderings of your ring so you can see exactly how it will look before we create it. After you review the preview, share your feedback, and finalize the design, only then your ring goes into production.

10. Is financing available for custom engagement rings?

Yes. Financing options are available for custom engagement rings. Contact our team to discuss financing plans that work for your budget. We want to make your custom ring more accessible and are happy to explore payment options with you.

11. How should I care for and clean my custom engagement ring?

To keep your custom engagement ring looking its best, clean it regularly with warm soapy water and a soft brush. Have it professionally cleaned and inspected once a year to keep the setting secure. Avoid wearing it during activities like exercising or swimming, and store it safely in its own ring box or pouch when not in use.

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